At Wellure, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, we will do our best to resolve the issue quickly and fairly.

 

    1. Order Cancellation:

Under UK consumer protection laws, customers have the right to cancel their order within 14 days of receiving their item. To request a cancellation, please contact our support team with your order details.

 

    2. Damaged or Defective Products:

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

 

• Your order number

 

• Photos of the product and packaging

 

After review, we may offer a refund or replacement. In most cases, customers will not be required to return the damaged item.

 

    3. Refund Process:

If your refund request is approved, the refund will be issued to your original payment method within 5–10 business days.

 

    4. Non-Returnable Items:

Certain products, especially personal care and beauty items, may not be eligible for return once opened due to hygiene reasons.

 

    5. Return Requests:

In some situations, we may request the item to be returned. If a return is required, instructions will be provided by our support team.

 

    6. Contact Us:

If you have any questions about this policy, please contact us:

Email: help@wellureshop.com